10.1.2 Develop and maintain effective working relationships

Key Role
Other Applications
Unit
10
Reference
10.1.2
Overview

This standard covers the competences you need to develop and maintain effective working relationships in accordance with approved procedures and practices.

You will be required to demonstrate that your communications are clearly conveyed in a style and language appropriate to the situation and comply with approved procedures and practices in accordance with approved procedures.

This activity is likely to be undertaken by someone whose work role involves explosives work activities. This includes blasting personnel.

Performance Criteria

P1 work colleagues and associates are treated in a manner that promotes goodwill and maintains good working practices
P2 reasonable working requests are responded to positively and willingly
P3 where colleagues and associates appear to be in work related difficulties, appropriate support is offered or sought
P4 communications are clearly conveyed in a style and language appropriate to the situation and comply with approved procedures and practices
P5 exchange and recording of information is carried out in accordance with organizational procedures responses to personnel are courteous and in a manner appropriate to the situation
P6 problems and conditions outside the responsibility of the job holder are referred to an authorized person

Knowledge and Understanding

K1 health, safety and environmental and other statutory legislation, regulations and safe working practices and procedures governing explosives and their implications for your area of work
K2 responsibility of and to work colleagues, associates and visitors in relation to the work activity
K3 type and methods of communication involved with the work activity
K4 procedures for exchange and recording of information